Brand Logo

Ben McDowell Coaching Pty Ltd

Privacy Policy

1. Introduction

This policy outlines how Ben McDowell Coaching Pty Ltd collects, stores, and uses your data. We are committed to protecting your privacy in accordance with Australian and international privacy standards, including GDPR and CCPA where applicable.

2. Data We Collect

We collect:

  • Personal identifiers (name, email, phone number)

  • Billing information

  • Analytics and usage data

  • Client and lead data stored within GHL sub-accounts

3. How We Use Data

We use your data to:

  • Provide platform access and support

  • Process payments

  • Improve our services

  • Communicate via support or promotional emails

  • Showcase anonymized or consensual success results in marketing

4. Data Sharing

We may share data with trusted third parties, including:

  • Stripe, Twilio, Mailgun (for billing, messaging, and email delivery)

  • Legal entities when required by law

  • We will not sell personal data to third parties.

5. Cookies & Tracking

We may use cookies or third-party analytics tools to monitor usage and performance. Users can manage tracking preferences via browser settings.

6. Data Storage & Security

  • Data is stored on secure servers, encrypted in transit and at rest

  • Access to data is limited to Ben McDowell Coaching Pty Ltd staff along with GHL staff.

7. Data Retention

  • Client data is retained for up to 6 months after cancellation unless deletion is requested

  • After this period, data may be deleted unless otherwise arranged

8. Your Rights

  • You have the right to request access, or deletion of your data

  • Data access remains available for 14 days post-cancellation, if no other communications have been confirmed by both parties in writing

9. Third-Party Links

Our platform may link to external websites or connect with your social media, CRM, or ad accounts. We are not responsible for the privacy practices of those services, or any errors, losses or otherwise that may occur in connection with these platforms.

10. Children’s Privacy

We do not collect information from anyone under 13. If we become aware of such data, it will be deleted immediately.

11. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be communicated via email.

12. Contact

For questions or concerns about this policy, contact:
📧 [email protected]

Service Level Agreement (SLA)

  • Response time for support: 24–48 business hours

  • All support must be initiated via your 1:1 Discord channel or GHL support directly.

Acceptable Use Policy (AUP)

  • Do not send unsolicited messages (SMS/email)

  • Comply with email and SMS marketing regulations

  • Abuse of automation (e.g., mass spam or illegal activity) will result in account suspension

Data Processing Agreement (DPA)

For clients in the EU:

  • We act as a data processor under GDPR guidelines

  • You (the client) are the data controller for your end-client data

  • We process your client data solely for delivering contracted services

  • You may request a full DPA upon onboarding